BNY Mellon’s Albridge Named Customer Contact Big Kahuna Award Winner by Frost & Sullivan

November 1, 2018

JERSEY CITY, N.J. — BNY Mellon’s Albridge today announced it has received the Big Kahuna Award by business consulting firm Frost & Sullivan for outstanding achievement in customer service. Frost & Sullivan’s Customer Contact Awards—billed as the “People’s Choice Awards” of the customer service industry—honors companies and individual leaders that are shaping the future of customer service.

Albridge received the award in the Omni-Channel Category for its strategy and implementation of current and future customer engagement capabilities in traditional and digital channels.

“As we continue our pursuit to improve the client experience, we are embracing new technologies that provide faster and more accurate solutions to inquiries,” said Andre Carrier, Albridge’s director of client services. “We have a personal investment in their success. The Big Kahuna award reinforces that commitment.”

The award was presented by Frost & Sullivan at the 14th Annual Customer Contact West Executive MindXchange at the Arizona Biltmore in Phoenix. Albridge was nominated for the Big Kahuna Award after being named a High Achiever Award winner. The Big Kahuna Award is given to the top scoring firm in each respective category.

To learn more about BNY Mellon’s Albridge, please visit www.albridge.com.

About BNY Mellon's Albridge

BNY Mellon’s Albridge Solutions Inc. is a leading provider of enterprise data management solutions that deliver a single view of an investor's broad range of assets. Our proprietary technology consolidates and reconciles client account and transaction data from hundreds of data sources representing banking, brokerage, insurance, retirement, managed accounts and more.

Albridge processes this cleansed data and uses it to power a variety of downstream technology solutions, including performance reporting, sales practice monitoring, data warehousing, business intelligence, imaging and workflow. Albridge provides the foundation for financial organizations to leverage a single source of information to power a number of mission critical technology applications. Albridge Solutions Inc. is an affiliate of Pershing LLC. Additional information is available at albridge.com.

About BNY Mellon's Pershing

BNY Mellon’s Pershing is a leading provider of clearing and custody services. We are uniquely positioned to help complex financial services firms transform their businesses, drive growth, maximize efficiency, and manage risk and regulation.

Wealth management and institutional firms outsource to us for trading and settlement services, investment solutions, bank and brokerage custody, middle and back office support, data insights, and business consulting.

Pershing brings together high-touch service, an open digital platform and the BNY Mellon enterprise to deliver a differentiated experience for every client.

Pershing LLC (member FINRA, NYSE, SIPC) is a BNY Mellon company. With offices around the world, Pershing has over $2 trillion in assets and millions of investor accounts. Pershing affiliates include Albridge Solutions, Inc. and Lockwood Advisors, Inc., an investment adviser registered in the United States under the Investment Advisers Act of 1940. Additional information is available on pershing.com, or follow us on LinkedIn or Twitter @Pershing.

About BNY Mellon

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of June 30, 2021, BNY Mellon had $45.0 trillion in assets under custody and/or administration, and $2.3 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK).Additional information is available on www.bnymellon.com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

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