Pershing's Customer Brokerage Statement Ranked Number One in Annual DALBAR Survey

January 21, 2014

Ranking also reflects Pershing's notable enhancements and its role in helping advisors deliver the best client service experience to investors

JERSEY CITY, N.J., - Pershing LLC, a BNY Mellon company, announced today that its customer brokerage account statements received the number-one ranking from DALBAR Inc.  in its 16th Annual Trends and Best Practices in Investor Statements for 2013. Pershing was also once again recognized with DALBAR's prestigious "Excellent" designation, which the firm first received in 2004 and has maintained over the past eight years.

Pershing captured the highest score of the survey, with 90.50 points on a 100-point scale. This was well above the average of 81.44 points earned by the 13 financial organizations analyzed in the survey. The rankings are based on over 130 different attributes for brokerage statements and identify which firms are forward-thinking and effectively using this tool to influence positive client behavior. This year, DALBAR recognized those who made notable statement enhancements that not only improved customer service but also helped investors succeed, gave them more information, added transparency and implemented an improved design.

"Account statements are the most powerful tools advisors have for communicating with investors, and Pershing is continually working to improve the client experience," said Lisa Dolly, chief operating officer at Pershing, "Receiving DALBAR's highest ranking and 'Excellence' designation for best practices in investor statements in the brokerage industry confirms our ongoing dedication to process improvement and enhanced solutions is creating a positive experience for our clients."

DALBAR, Inc. is the financial community's leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned the recognition for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker-dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of excellence in the financial community.

Several of Pershing’s recent statement enhancements were highlighted in the report, including:

  • 'Your Account Information' section: Creates a dedicated and more transparent area for advisors to highlight important account elements such as investment objectives and risk exposure to investors.
  • E-delivery reminder: Enables the investor to monitor documents they have elected for e-delivery.
  • 'Holdings Summary by Currency' section: Allows advisors and investors to view holdings across multiple currencies and shows the allocation of assets by currency.

About BNY Mellon's Pershing

Pershing and its affiliates provide global financial business solutions to advisors, asset managers, broker-dealers, family offices, registered investment advisor firms and wealth managers. A financial services firm located in 23 offices worldwide, Pershing provides business-to-business solutions to clients representing 6 million active investor accounts on the U.S. platform. Pershing affiliates are members of every major U.S. securities exchange, and its international affiliates are members of the Deutsche Börse, Australian Stock Exchange, Irish Stock Exchange, London Stock Exchange and Toronto Stock Exchange. Pershing LLC (member FINRA/NYSE/SIPC) is a BNY Mellon company. Additional information is available on pershing.com, or follow us on Twitter @Pershing.

About BNY Mellon

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. As of June 30, 2016, BNY Mellon had $29.5 trillion in assets under custody and/or administration, and $1.7 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.