July 8, 2014
Pershing's client onboarding solution recognized for outstanding achievement in adaptive case management
JERSEY CITY, N.J. - Pershing LLC, a BNY Mellon company, was named the winner in the Excellence in Client Management category in the Workflow Management Coalition’s (WfMC) 2014 Global Awards for Excellence in Case Management. The announcement was made at the BPM and Case Management Global Summit gala dinner, held June 17, in Washington, D.C. Pershing was recognized for its NetX360® task management solution.
The task management solution within Pershing’s NetX360® platform offers a high degree of flexibility and can be easily adapted as client onboarding processes, business requirements and regulations evolve. The task management tools allow Pershing and its clients to work collaboratively ensuring transparency and insight into the critical steps to onboard clients. The tools engage many internal departments, store documentation and the history all in a single, centralized location.
“This award is a testament to our team’s responsiveness and creativity and listening to our clients’ needs and their preferences for how they want to work.” said Regina DeGennaro, director of business process management solutions for Pershing. “This technology also helps us with client conversions; all of which have unique components to them. This tool has helped us to improve project delivery and communications across multiple departments. It is very gratifying to see the task management solution we developed deliver a more seamless experience for our clients, and we would like to thank the WfMC for this outstanding recognition.”
The new solution leverages document management from Albridge, an affiliate of Pershing, for task management imaging, providing web-accessible e-documents in easily searchable formats and allowing incoming paper documents to be scanned locally, quickly and easily. This has resulted in improved access to information and documentation across the firm; easier project management and administration; enhanced oversight and communication; improved quality and substantial savings in both time and resources.
Michelle Gutierrez, director of Pershing’s client engagement team added, “Task management is a valuable tool for Pershing’s clients. It enables broker-dealers and advisors to collect, organize, process and report on financial and non-financial tasks so they can manage their resources more effectively, streamline their business processes, create more efficient offices and improve their responsiveness to clients”.
In 2011, WfMC inaugurated a Global Awards program for Adaptive Case Management (ACM) case studies to recognize ACM use cases. ACM represents a new approach to supporting knowledge workers in leading-edge organizations, providing secure, social collaboration to create and adapt goal-oriented activities that enable informed decision-making using federated business data and content.
More details on case study requirements and the finalists can be found online at www.adaptivecasemanagement.org. Finalists receive additional recognition by having their case studies published in the 2014 edition in the ACM Excellence Series by Future Strategies Inc., following the success of “Empowering Knowledge Workers” “Taming the Unpredictable” and “How Knowledge Workers Get Things Done.” The Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual Global Awards for Excellence in ACM. The Awards program is managed by Future Strategies Inc.
NetX360 is Pershing's professional access platform for clients and advisors. A personalized and intuitive platform to power users' business needs, NetX360 features an intuitive user interface and personalized navigation that simplifies how the brokerage and advisory world does business and engages with clients. Using easy navigation tabs, custom dashboards and global search, users have access to all of the information and tools needed to manage client relationships, evolve their practice, perform research, execute trades and more. NetX360 is also the gateway to a leading network of information and technology providers to help clients grow their business quickly and efficiently.
Pershing and its affiliates provide global financial business solutions to advisors, asset managers, broker-dealers, family offices, registered investment advisor firms and wealth managers. A financial services firm located in 23 offices worldwide, Pershing provides business-to-business solutions to clients representing 6 million active investor accounts on the U.S. platform. Pershing affiliates are members of every major U.S. securities exchange, and its international affiliates are members of the Deutsche Börse, Australian Stock Exchange, Irish Stock Exchange, London Stock Exchange and Toronto Stock Exchange. Pershing LLC (member FINRA/NYSE/SIPC) is a BNY Mellon company. Additional information is available on pershing.com, or follow us on Twitter @Pershing.
About BNY Mellon
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. As of June 30, 2016, BNY Mellon had $29.5 trillion in assets under custody and/or administration, and $1.7 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.