Chief Operating Officer
Jim Crowley is the Chief Operating Officer for BNY Mellon | Pershing. Jim ensures that Pershing has the operational controls, reporting procedures, systems and talent in place to support its business. He shares responsibility with the Chief Executive Officer for all Pershing affiliates globally and is a member of Pershing’s Executive Committee.
Prior to his current role, Jim served as the firm’s chief relationship officer, working side-by-side with clients to help them build sustainable and profitable businesses, serve their clients more effectively and deliver an exceptional end-to-end experience.
Jim is a frequent speaker at client and industry events on business trends, strategy and transformation. He is often quoted in the business press for his broad range of industry insights and experience.
During his career at Pershing, Jim has worked in various operating areas, including a stint on the floor of the New York Stock Exchange before leading marketing and business development for the fixed income business. Subsequently, Jim moved into relationship management, taking on increasingly senior roles while building the firm’s relationship management team. Jim began his career in the firm’s Corporate Trainee Program.
Jim earned a Bachelor of Science degree in Management from Florida State University. He is on the Board of Directors of the Financial Services Institute (FSI) and the Insured Retirement Institute (IRI). Jim has completed the Securities Industry Institute® (SII) program, sponsored by the Securities Industry and Financial Markets Association (SIFMA), at the Wharton School of the University of Pennsylvania. He has served on the SII Board of Trustees since 1988 and is a past chair (2007-2009).