Caroline O'Connell

Chief Marketing Officer, Investment Services, BNY Mellon

Caroline O’Connell is Chief Marketing Officer for the Investment Services group within BNY Mellon. Caroline collaborates with business leaders across the Investment Services businesses, which includes Asset Servicing, Corporate Trust, Depositary Receipts, Broker-Dealer Services and Pershing, to develop marketing and communications plans that align with business strategies. She is a member of BNY Mellon’s Senior Leadership Team, Investment Services’ Executive Committee and Pershing’s Executive Committee.

Prior to this role, Caroline was Chief Strategy Officer at Pershing, a BNY Mellon company, where she oversaw Pershing’s business planning, innovation, global marketing and corporate communications. She was responsible for creating and building Pershing’s marketing function.

In 2017, the Financial Communications Society awarded Caroline the Jamie E. DePeau Leadership Award in recognition of her work that inspires and educates others to think big, break down barriers and perform at their highest potential. Caroline is a member of the BNY Mellon Global Diversity and Inclusion Council Operating Committee and was the first co-chair of Pershing’s Diversity Advisory Board, which was instrumental in the evaluation and selection of a diversity philosophy and process for the organization. She was a member of the BNY Mellon Women’s Initiative Network (WIN) Executive Committee at its inception.

Caroline is a member of the Board of Trustees for, and a graduate of, the Securities Industry Institute® (SII), sponsored by the Securities Industry and Financial Markets Association (SIFMA), at the Wharton School of the University of Pennsylvania. Caroline is also on the Board of Directors of the Insured Retirement Institute (IRI). She is a member of the Financial Communications Society (FCS) Marketing Leadership Roundtable and has been a judge for the Portfolio Awards. Caroline is a member of the Women’s Forum of New York and former chair of the Communications Committee. She is a founding member of the Outthinker Chief Strategy Officer Roundtable, a participant at the Aspen Institute Roundtable, attended Harvard Business School’s Women’s Leadership Forum and is a member of the Global Retail Marketing Association Roundtable for Banking, Finance and Insurance.

Caroline earned a Bachelor of Arts degree in Education and Master of Business Administration in Marketing from Old Dominion University in Norfolk, VA.