Being personally invested is how our employees give their all – every day. It's going the extra mile. It's caring enough to make a difference–and knowing that what we do does make a difference. Being personally invested is at the center of who we are as people—and as a firm.
We can say this with confidence because:
Many of the world's leading financial services firms rely on our strength, stability and commitment. They count on us to help their businesses run more smoothly and adapt to the changing dynamics of the marketplace. Our clients need an ally who is proven, tested and trusted—the health of their business depends on it.
We help our clients manage and expand their business—so they can perform better today, and are well prepared to thrive tomorrow. We bring fresh perspectives and expertise. Our clients benefit from our investments in technology and product enhancements, along with our thought leadership and practice management expertise.
One of the things that define our culture is that we hold the highest standards for our people, products and processes. From personal accountability to undergoing the rigorous requirements for accountability, capitalization and review as a public company and global systemically important bank, we act the way a leader should.
When it comes to the Pershing experience, our people and our relationships make the difference. We deliver on our commitment to excellence through the working relationships that are both productive and personal.
Our Client Care Principles help us fulfill a personal responsibility to deliver service excellence. The principles maintain: